We love it when customers ask us questions - and here are some of the common ones!
Please get in touch if you have any issues!
It is our policy to replace any items that are broken in transit. Please get in touch with us and we will arrange to send you a replacement.
We only cut material we have sourced as we have tested and refined the cutting process.
If you have found a design that you like, please honour that person's hard work and order from them - we don't like copying other peoples work, and prefer to come up with our own unique designs.
We may be able to assist! We can develop products for you if needed, or adapt existing products. The best bet is to get in touch with us and we will assist!
We certainly can cut your design. We require vector based artwork (not an image file) to cut it. Please get in touch with us on our contact page and we can assist!
Sometimes - please ask us! We ensure that all fonts that we use are licensed correctly for this use, so we can not just use any font for your design. If we like a font we may licence it and add it to our collection.
Lovely cake topper. It would have been good if the colour was a bit darker/stronger. Also not as thick as I expected, so quite fragile. My daughter loved it on her rock climbing cake.