We love it when customers ask us questions - and here are some of the common ones!
Please get in touch if you have any issues!
At the moment, for accounting reasons, we don't offer gift vouchers for sale (I won't bore you with the specifics of why this is the case!). We do, however, regularly donate vouchers to various organisations for fundraising purposes.
If you really would like a gift voucher, please let us know and we'll find a way to make this happen for you!
It is our policy to replace any items that are broken in transit. Please get in touch with us and we will arrange to send you a replacement.
We only cut material we have sourced as we have tested and refined the cutting process.
If you have found a design that you like, please honour that person's hard work and order from them - we don't like copying other peoples work, and prefer to come up with our own unique designs.
We may be able to assist! We can develop products for you if needed, or adapt existing products. The best bet is to get in touch with us and we will assist!
We certainly can cut your design. We require vector based artwork (not an image file) to cut it. Please get in touch with us on our contact page and we can assist!
Sometimes - please ask us! We ensure that all fonts that we use are licensed correctly for this use, so we can not just use any font for your design. If we like a font we may licence it and add it to our collection.
Absolutely! Please get in touch and we will help you!
"Beautiful quality product and kind and responsive seller, who went out of his way to ensure all wishes met. Thankyou so much ! Will be a returning customer down the track."