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We love it when customers ask us questions - and here are some of the common ones!

I have a voucher, how do I use it?

  • Create an account.
  • Once created, at the top right, go to <Your Account>, Credits & Vouchers.
  • Follow the instructions on this page.

Please get in touch if you have any issues!

How do I buy a voucher?

At the moment, for accounting reasons, we don't offer gift vouchers for sale (I won't bore you with the specifics of why this is the case!). We do, however, regularly donate vouchers to various organisations for fundraising purposes.

If you really would like a gift voucher, please let us know and we'll find a way to make this happen for you!

What happens if my item is broken in transit?

It is our policy to replace any items that are broken in transit. Please get in touch with us and we will arrange to send you a replacement.

Can you cut material I supply?

We only cut material we have sourced as we have tested and refined the cutting process.

Can you make this design <insert photo>?

If you have found a design that you like, please honour that person's hard work and order from them - we don't like copying other peoples work, and prefer to come up with our own unique designs.

Can you design something specifically for me from scratch?

We may be able to assist! We can develop products for you if needed, or adapt existing products. The best bet is to get in touch with us and we will assist!

Can you cut my design?

We certainly can cut your design. We require vector based artwork (not an image file) to cut it. Please get in touch with us on our contact page and we can assist!

Can you use <this font>?

Sometimes - please ask us! We ensure that all fonts that we use are licensed correctly for this use, so we can not just use any font for your design. If we like a font we may licence it and add it to our collection.

Do you make cake toppers?

We sure do! We have a wide range of wedding cake toppers, birthday cake toppers, or if you can't find what you're after, we can design a custom cake topper just for you!

I have more questions!

Absolutely! Please get in touch and we will help you!

More questions? Contact us!

Kind words from one of our customers

"Fantastic quality! I ordered the family birthday tree for my mother in law for Mother’s Day and it was delivered in just a few days. So easy to put together with tags for names and spares for her to personalise and add too. Will definitely purchase more gifts from Foote and Flame in the near future. Thank you."