At Foote and Flame, we take your privacy very seriously in everything we do, to protect you and your personal data.
Any information you enter for your custom items - for example, your name - is kept private. We will not disclose this information to anyone except you. We will not use any names supplied for examples or demonstrations unless we have a written agreement from you. Your unique name is yours and always will be.
We only store your name, email address, and postal address once you complete checkout. This is required to actually get the items to you. We will not disclose your details to anyone unless supplied with independently verified legal documents requiring us to. We only use your email address for order notifications, and will not send you marketing emails after an order unless you have selected this option.
The password you supply for your account is stored in a non-reversable hashed form. This means that we can not tell you (or anyone else) what your password is, although we can change it for you if you need us to.
The following actions will trigger an email to be sent to you. These are sent even if you are not part of the mailing list, as they are required to meet fulfil your order:
You may also optionally join our mailing list, in which case you will receive marketing emails. You can unsubscribe from these at any time.
We ensure that we comply with the Australian Spam Act 2003.
We do not ever store credit card information. We use a well known third party credit card processor (Stripe) to handle all credit card payments. We never see card details at all - we only see a "charge token" that can only be used once and can not be reversed into credit card details.
Other payment methods such as AfterPay, PayPal, and Humm use different security methods and are also secure. All charge tokens provided by these services are single use, and we are unable to make additional charges without your permission.
If you should choose to use the Facebook Messenger integration to receive order messages, artwork updates, and shipping notifications, we will only use this permission to notify you about these items. We will not use Facebook Messenger to send marketing materials of any kind.
By using this website, you agree that we will use industry standard tracking with third parties.
The specific third parties in use are:
If you do not wish to have this tracking in use, please do not use our website.
You can at any time contact us via email to have all of your personal data deleted from our computer systems. Please send requests to email@example.com and we will complete this request within 72 hours of the email being received. We will also confirm this has been completed by return email to you. As part of this deletion we will remove:
We will not remove this data:
Should you have any questions, please let us know. We will comply with any relevant Australian legislation at the time of a data deletion request.
If you have any other questions, please do not hesitate to contact us.
"Very happy with end product. Easy to work with. Quick with responses. End product I received is lovely quality. Packaged and delivered well and in good time. Recommend."