At Foote and Flame, we take your privacy very seriously in everything we do, to protect you and your details.
Any information you enter for your custom items - for example, your name - is kept private. We will not disclose this information to anyone except you. We will not use any names supplied for examples or demonstrations unless we have a written agreement from you. Your unique name is yours and always will be.
We only store your name, email address, and postal address once you complete checkout. This is required to actually get the items to you. We will not disclose your details to anyone unless supplied with verified legal documents requiring us to. We only use your email address for order notifications, and will not send you marketing emails after an order. If you want the newsletter, you will need to sign up separately for that.
The password you supply for your account is stored in a non-reversable hashed form. This means that we can not tell you (or anyone else) what your password is, although we can update it for you if you need us to.
The following actions will trigger an email to be sent to you. These are sent even if you are not part of the mailing list, as they are required to meet fulfil your order:
You may also optionally join our mailing list, in which case you will receive marketing emails. You can unsubscribe from these at any time.
We ensure that we comply with the Australian Spam Act 2003.
We do not ever store credit card information. We use a well known third party credit card processor (Stripe) to handle all credit card payments. We never see card details at all - we only see a "charge token" that can only be used once and can not be reversed into credit card details.
Other payment methods such as AfterPay, PayPal, and Humm use different security methods and are also secure. All charge tokens provided by these services are single use, and we are unable to make additional charges without your permission.
If you should choose to use the Facebook Messenger integration to receive order messages, artwork updates, and shipping notifications, we will only use this permission to notify you about these items. We will not use Facebook Messenger to send marketing materials of any kind.
If you have any other questions, please do not hesitate to contact us.
Amazing! I have bought two now both as gifts and they loved them! Definitely recommend and will be purchasing my own soon too! Thank you!