Shipping and Returns

Your item was not quite what you wanted? Please let us know, as we want to make sure you're completely happy!

Shipping

We use Australia Post, Couriers Please, or Fastway to send out our items depending on where you are. We are careful to pack them in appropriate hard cardboard boxes (often custom boxes), to make sure the items get to you intact.

Shipping is free on all items. Some items are sent via untracked letter post and others have tracking. The item pages state which type of postage will be used. Letter post is generally faster so we use it where we can!

If your item is broken in transit, we will send you another one. That is our policy.

Returns

We are really keen to make sure you're happy with your item! However, we do make custom items, which means in some cases we can't accept returns as the item is specific to your order, and we can't resell it or use the parts.

We can't accept returns if:

  • If you made the incorrect choice.
  • If you decide you don't like the colour you chose.
  • You made a spelling mistake in the name.

Still get in touch with us though - we would love to make an arrangement with you!

We often accept returns for the following - please contact us. We'd love to make you happy with your order:

  • If you're not happy with the layout of text. Please work with us though; if we sent you artwork to approve, then that is considered final.

Please send photos along and a description of why you're not happy, so we can fix it for you as soon as we can.

We are happy to accept returns if:

  • We sent you the wrong item (and we'll also find another way to make it up to you!)
  • The item was broken in transit.