Your item was not quite what you wanted? Please let us know, as we want to make sure you're completely happy!
We use Australia Post, Couriers Please, Toll, or TNT to send out our items depending on where you are and the timeframes required. We are careful to pack them in appropriate hard cardboard boxes - almost always custom made for the item - to make sure the items get to you intact.
Shipping is free on all items. Some items are sent via untracked letter post and others have tracking. The item pages state which type of postage will be used. Letter post is generally faster so we use it where we can!
If your item is broken in transit, we will send you another one. That is our policy.
Estimated shipping times, based on our past experience, to the following locations:
Perth: 1-2 business days. Up to 3 business days during busy times. We often use a courier for Perth Metro as they provide a great service.
Sydney: 2-6 business days. We've seen it arrive in 2 days during quieter times!
Regional New South Wales: 4-8 business days. Allow a few extra days for regional areas.
Melbourne: 2-6 business days.
Regional Victoria: 4-6 business days. These areas are well serviced.
Adelaide: 2-6 business days.
Regional Adelaide: 4-8 business days.
Brisbane: 4-6 business days. These sometimes take a little longer due to the post routing
Regional Queensland: 4-8 business days. These areas are not as quickly serviced.
Darwin, Alice Springs: 8 business days. Due to Australia Post's routing, these take quite a journey to get there!
Express post: unfortunately we're outside the express post network despite being in the Perth metropolitan area; however, cake toppers generally arrive in 2 business days. For example, if we send on Wednesday, it generally would arrive on Friday. We do have access to overnight couriers for an additional charge if you require your orders the next day.
We are really keen to make sure you're happy with your item! However, we do make custom items, which means in some cases we can't accept returns as the item is specific to your order, and we can't resell it or use the parts.
We can't accept returns if:
Still get in touch with us though - we would love to make an arrangement with you!
We often accept returns for the following - please contact us. We'd love to make you happy with your order:
Please send photos along and a description of why you're not happy, so we can fix it for you as soon as we can.
We are happy to accept returns if: